Billing & Insurance
The physicians accept most health insurance plans. You may contact our office or your insurance carrier to verify that we accept your insurance plan. Please bring your insurance card with you each time you visit our office.
If your insurance coverage requires a referral for you to see a specialist please contact your primary care physician to obtain the referral prior to your office visit. Payment is expected at the time of service for office visits unless you have verified Workers' Compensation or Medicare. If your insurance coverage has a co-payment, please be prepared to pay the designated amount each visit.
Charges for initial evaluation will vary depending on the complexity of the problem. In general, surgical fees charged in this office are comparable to fees charged by other hand surgeons throughout the country. Additional charges will be made for x-rays, casts dressing changes, injections and office visits. We recognize the need for a definite understanding between the patient and doctor regarding financial arrangements for medical and surgical care. The doctors have established fees for professional services to their patients. The responsibility for payment of these fees is the direct obligations of the patient.
If you have surgery, our staff will submit your insurance claim. You will be responsible for payment of any deductible amount and charges not covered or charges disallowed by your insurance carrier.
If you have an auto claim, it is your responsibility to provide us with the correct address, claim number and/or policy number of your auto insurance carrier. If your claim is denied, any unpaid balance will be your immediate responsibility.
It is your responsibility to provide our office with the correct address claim number and/or policy number of your employer's carrier. If your claim is denied, any unpaid balance will be your immediate responsibility.
We are happy to complete these forms for you; however, we do request you send a stamped, addressed envelope with the form. This will eliminate any form being sent to the wrong company. The forms are generally completed within 10 working days of the date received. There is a $15 pre-paid fee ($25 for expedited) for the completion of any form other than a form for your actual wages.
Confidentiality and Records
Your medical record is private. No information is given to anyone without your written authorization, except when required by law. If you want any of your medical records sent to anyone outside of this practice, please be sure you have signed an authorization form. The Hand and Shoulder Center follows HIPAA guidelines.
Please do not hesitate to call our office if you have any questions or concerns about your medical condition, medication, casts, surgery, or any condition for which you are being treated.
Your doctor or clinical assistant will return your call as soon as possible.
Our staff is trained to respond to your concerns, and we are here to address your needs.
Email: [email protected]